You’ve been in a car accident or your car has experienced some cosmetic/structural damage because of bad weather condition. Either way, you want the dents, dings and scratches fixed as soon as opportunity. Entrusting your prize vehicle to your initial auto body repair shop you come across, however, could prove a regrettable mistake. Sad but true, not all auto body repair technicians have most effective interest at heart.
Take for instance the recent “Sierra Vista Herald” news report declaring, “Auto repair shops to be watched.” Seems Arizona’s new attorney general is putting a sting operation into effect in a state that will “determine if those in the business of car repair think you are honest with their home owners.”
What prompted the need for such undercover tactics? Turns out, some dishonest mechanics and auto repair technicians are telling consumers their cars require expensive add-on services when they actually do not. To make matters worse, they’re dropping the costly bomb on customers after they’ve already lured them into a lowball estimate.
In light of situations like these, it’s not surprising recognition is being handed out by the Better Business Bureau and other watchdog organizations to auto body repair services that get their customers’ best interests planned. Recently, EMC Publishers reported which a “Local auto repair shop [had been] recognized by BBB for its consistency.”
The auto repair shop was selected by a “panel of judges usually composed of business and community leaders” who investigated business practices and anecdotal customer service stories to choose a visit. Honest and integrity in other areas of business by owned and operated repair service provider secured the win.
One of the ways in which the auto repair shop managed to treat its customers so well was by employing a team of long-term trusted staff to “make the right choices.” An auto body provider’s main objective always be getting you back within road quickly and using the confidence that your vehicle has been restored meant for complete satisfaction. ICAR Gold class certification also suggests that your auto repair technicians have obtained the highest credentials in the industry to get the task finished right.
Another way in which the auto repair shop walked away an issue honor was using the time promote to its customers, in plain, non-technical language, what repairs their car needed and what options were available all of them. Your auto repair provider should be adamant in its pledge to use only original equipment manufacturer (OEM) parts and certified alternative components. Watch out for auto body shops that use knock-offs or cheap imitations but cost you just slightly compared to a competitor naturally committed to the real deal and backs it up having a guaranteed repair.
It’s stressful enough when a vehicle is damaged without adding in worries that you’re being ripped off through your auto repair garage. A reputable car body team focuses on by taking your stress out of your process with focus detail from quote, to insurance agency document approvals, right up through to finished product.
Excel Auto Repair & Sales
94 E Falmouth Hwy, East Falmouth, MA 02536
(508) 444-2777